FAQs

Have a question about “Maid for You”, maybe this will help!!!

It is important for you to know, like and trust the people you do business with, including your cleaning service, which is why “”Maid for You”” will personally meet with you to discuss which of our cleaning services, best suits your needs.  We will walk through each room, at your home or business and go over, in detail, what will be cleaned.

Q. Why hire “Maid for You” for my cleaning service?

“We are not a franchise, therefore we can pass the savings on to you.  Our rates are affordable and we can save you money. Find out by calling.

Q.How do I get started?

Simply call our office at 781-585-6243 or 1-800-464-1624 to schedule an appointment for a free estimate.

Q.  When can my cleaning start?

We will schedule your cleaning for as soon as possible, usually in 7-10 days or less.

Q. How much will it cost?

Prices vary depending upon the size of your home or office and whether you are having a weekly, bi-weekly or monthly service.   Each job is different, that is why we will always give you a detailed estimate.  In most cases your first cleaning is a Deep cleaning, or a General cleaning. You will be charged an hourly rate per person for either one of these services that you choose. If you decide to pick up a weekly, bi-weekly or monthly service,  you will pay a flat rate per cleaning.  Any special requests that you may have just call us so we can provide extra time and let you know of any additional costs.

Q. What type of payments are accepted?

Payment is due, preferably, at the time of your service. However, there are some exceptions which we discuss with you.   We Accept Visa, Master Card, American Express, check or money order. There is a $25.00 fee for any returned check.  Payments can be sent to: “Maid for You”, P.O.  Box 207,  Kingston Mass 02364

Q. What happens if a  “”Maid for You”” employee should get hurt, are you insured?

Yes, we are fully insured and bonded.

Q. What time will my house be cleaned.

Your house will be cleaned between the hours of 9am and 4pm. We will try to accommodate you with a time, if needed,  that suits you best.

Q. Can I provide you with a home or office key?

Yes,  providing your key actually makes it easier for scheduling purposes and allows you to go about your daily routine.

Q. What is your Cancellation and Lock out Fee policy?

You must provide us with a minimum of 24/48 hours notice if you need to cancel or reschedule your cleaning.  A lock out is if our team shows up to clean and no notice to cancel was given, you will be charged a $35.00 lockout fee. (See also lockout fee policy)

Q. What is your lock out fee policy?

A $35.00 fee is billed to you for various reasons as follows:
•We cannot gain entry into your home or office.
•Less than a 24 hour notice of cancellation.
•The safety of the team is a risk, if your pet is showing signs of aggressiveness towards them.
•Unsafe walkway or driveways preventing them to enter safely.

Q. What should I do prior to my cleaning?

All we ask is for you to have clothing, toys, dishes and personal belongings put away, so that we can concentrate on our cleaning.  The day of your service leave out trash bags, paper towels, furniture polish, stainless cleaner and any other cleaning product(s) that you would like our team to use.

Q. What about cleaning supplies?

We supply all of our own mops, buckets, cloths, vacuum cleaners and cleaning products. You need to provide your own paper towels, furniture polish, trash bags, stainless cleaner and any specific cleaner that you would like used.

Q. Do you wash dishes?

A. No we do not.  If you have dishes left in your sink we will put them in the dishwasher. If your dishwasher is full we will clean the sink and put them to the side or they will be placed back in the sink.

Q. Do you make beds?

Any bed(s) that are left unmade are made up FREE of charge. If you would like your linens changed, please have bed(s) stripped with clean linen placed on top. The charge for a standard bed is $3.00 an additional $2.00 charge for duvet covers.
Please Note: We DO NOT make up the upper part of bunk beds (lower bed only)

Q.  What if my cleaning should land on a holiday?

We are closed on New Years Day, Easter, Memorial Day, 4th of July, Labor Day, Thanksgiving and Christmas. We are open all other holidays. If your cleaning happens to land on one of these holidays, you will be contacted to reschedule.

Q. Safety

For safety and liability reasons, our employees will not be lifting or moving anything over 25 lbs. We pull out as much furniture as possible without risking injury. Step stools are used only as needed. During winter months, please be sure to have your driveway and walk ways cleared of snow and ice for the team’s safety. Since some pets are not friendly with strangers, all pets should be in a secured area.  If it is determined that there is a safety concern, and the crew cannot provide the service, you will be billed a $35.00 lockout fee.

Q. Can I schedule anything extra to be cleaned during my regular service.

Yes, we do ask that you call our office in advance so that we can schedule extra time. At the time of the call, we will also provide you with the additional costs for the extras.

Q.  Who will be cleaning my house?

We work in teams of two and three.  There will always be a team leader to assure that the job is done to customer satisfaction.  Our employees have been professionally trained by people who have been in the industry for more than 30 years.

Q. Do you check references on your employees?

We check all reference provided to us by the employee.

Q. What is your Guarantee?

“”Maid for You”” has a 100%, customer satisfaction guarantee. If your unhappy, in any area that we have cleaned, just give us a call within 24 hours of your service and we will gladly, clean that area again, at no additional cost to you. That is the “”Maid for You”” guarantee.

Q. Can I leave a tip?

Tips are not necessary but are greatly appreciated.